About
Learn more about me
IT professional
IT professional with hands-on experience in systems support, Active Directory management, cybersecurity awareness, and network administration, gained while supporting over 1,500 enterprise users across onsite and remote environments. Skilled in managing user accounts and access, troubleshooting LAN connectivity and workstation hardware/software, deploying and imaging devices via SCCM, and maintaining accurate technical documentation. Also experienced in supporting ICT infrastructure and digital learning within a school setting, including computer lab management, connectivity troubleshooting, and cybersecurity training for staff and students. Proficient in Microsoft Windows, Active Directory, SCCM, and other enterprise support tools, with a track record of reliable, well-documented service and a 99% SLA performance rate.
Happy Clients
Projects
Hours Of Support
Awards
Skills
Testimonials
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Saul Goodman
Ceo & Founder
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Sara Wilsson
Designer
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Jena Karlis
Store Owner
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Matt Brandon
Freelancer
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John Larson
Entrepreneur
Resume
Check My Resume
Objective
Antony Githendu
To improve my educational skills, abilities, and knowledge at a company that values hard work and gives me responsibility and challenges.
- Ruiru, Kiambu
- +254 790 295 419
- antonygithendu@gmail.com
Education
Bachelor of Science & Information Technology
October 2020 - August 2023
Zetech University, Ruiru
Second class honours division
Standard Level Programming Certificate
May 2020 - August 2020
Zalego Academy, Westlands
Android Application Programmning & Website Design and Development
Professional Experience
IT Support Intern
February 2026 – September 2026
Sama, Nairobi, Kenya
- Provided first-line technical support to over 1,500 enterprise users across onsite and remote office environments
- Logged, tracked, prioritized, and resolved incidents through Jira Service Desk while maintaining a 99% SLA performance rate
- Handled first-level incidents and escalated complex technical issues to second-level support teams
- Provided remote technical support using AnyDesk and assisted users across multiple office locations
- Troubleshot and resolved hardware, software, printer, peripheral, and network connectivity issues
- Performed workstation imaging, operating system installation, and software deployment using SCCM
- Configured and deployed laptops through enterprise deployment processes
- Upgraded and maintained desktop systems to improve performance and reliability
- Performed secure SSD erasure using BitRaser to support hardware lifecycle processes
- Maintained technical documentation and knowledge base articles using Confluence
- Collaborated with ICT team members to ensure smooth service delivery and operational efficiency
Digital Literacy Tutor & IT Support
August 2023 – January 2026
Santa Ana Calm Waters Academy, Ruiru, Kiambu
- Assisted in network setup and connectivity troubleshooting
- Managed troubleshooting and maintenance of computer lab systems.
- Provided technical support for computers, printers, and networking devices
- Supported software installations, system updates, and maintenance activities
- Delivered digital literacy and cybersecurity awareness training to learners
- Provided technical guidance and end-user support to staff and students
Software developer internship
May 2023 - August 2023
Techsavanna Technology, Reliance centre, Westlands
- Assisted in software development and testing activities
- Supported troubleshooting and issue resolution activities
- Participated in project implementation and documentation processes
- Collaborated with team members to support assigned technical projects
Portfolio
My Works
- All
- Web
- Python
- Machine learning
Contact
Contact Me
My Address
Nairobi, Kenya
Social Profiles
Email Me
antonygithendu@gmail.com
Call Me
+254 790 295 419